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Customer Support

If you cannot find an answer to your question here, you may contact us directly. You may also want to view some of the frequently asked questions for more information.


Question  How long will it take to process my application? When will I be informed whether I have been approved?

Answer  For applications that meet the states' requirements, approval is usually granted within 1 business day. Approval notifications are sent to the e-mail address that is associated with your account. Also, please sign in to your account to view the jurisdictions for which you have been approved. Upon approval, your account summary page will list your authorized jurisdictions as well as the expiration date of your most recently downloaded scrub task.